Financial Services

Using a hospital can be an uncertain and confusing experience.  Even after receiving treatment and care, the billing, payment options and insurance questions may be puzzling. 

The Business Office at Coffeyville Regional Medical Center is the department responsible for the proper billing during your visit.  The information we use in processing your bill is received at the time of admission and also gathered by working with the different areas throughout the hospital.   

There may be an instance where your circumstances have changed since your admission process or questions may have arisen which you didn’t think of earlier.   

You would want to call us if: 

• A change in your insurance company, policy number, etc. has occurred.
• Information you shared during your admission process needs to be changed or added.
• You have questions about insurance
• You would like to arrange a payment plan.

You can contact a financial advisor directly to answer any questions you may have regarding your account.  If a representative is unavailable at the time of your call, we encourage you to leave a message on their voice mail system and they will return your call as soon as possible. 

To contact a representative while you are still in the hospital: Simply dial the last four digits of any phone numbers listed below from your bedside phone.  Outside of the hospital, dial the entire number, which is a direct line to your representative.

Your Business Office Representatives 

For questions regarding your insurance, call the following representatives: 

To discuss your self-pay balances, contact the following representatives.  If your last name begins with: 

PAYMENT OPTIONS

Payments may be made in person at the cashier’s office located in the front lobby, or on the 3^rd Floor at the Business Office.  Also, we accept payments by mail or online at www.crmcinc.com. We accept cash, checks, money orders, Visa, MasterCard, Discover, American Express, and Debit cards. 

Insurance:  We will file your insurance.  On scheduled services, we will request payment for deductible, co-pay, and co-insurances at the time of service.  

Short term, Interest Free, In-house Contract Plans:  You may set up a payment plan to have your balance paid in full, interest free, within a short period of time (4 to 8 month plans).  If you are interested call a representative. 

Extended In-house Payment Plan:  This plan is designed to assist those who are unable to comply with the short-term payment contract arrangements.  The extended payment plan is for 12 months and a minimum monthly payment of $75.00.  This plan requires a debit or credit card to be on file with the hospital.  If you are interested call a representative. 

Bank Loan:  This is a pre-approved loan that allows for a long-term repayment (3-5 years) with low interest.  If you are interested call a representative. 

Financial Assistance:  This program is designed for those who feel they are unable to meet the requirements for all other payment options the hospital provides.  This program has qualifications that must be met including income guidelines.  We will discuss upon inquiry. If you are interested call a representative. 

COMMONLY ASKED QUESTIONS 

Q-Does the hospital do prior authorization on all outpatient services? 

A-Although CRMC tries to do prior authorizations on as many services as possible, it is your responsibility to contact your insurance company to get prior authorization for services. 

Q-If I’m admitted does the hospital call my insurance company? 

A-CRMC’s case management Department works with many insurance companies to verify coverage and authorizations required by your insurance company.  It is recommended that you contact your company to be assured of full coverage for your services.   

Q-Will I get an itemized statement in the mail? 

A-We will mail you a statement, but it is not itemized.  To request an itemized statement, call 252-1528. 

Thank you for choosing Coffeyville Regional Medical Center and allowing us the opportunity to serve you.

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